Privacy Policy

1. Data Controller

Lucky Mister Login acts as the data controller responsible for your personal information. We determine the purposes and means by which your personal data is processed. Any questions regarding this policy or our data practices should be directed to our Data Protection Officer via the contact details provided in your account dashboard.

2. Information We Collect

We collect personal data through several channels, including account registration, ongoing use of our services, and communications with our support team.

2.1 Data Provided Directly by You

• Full name and date of birth
• Email address and telephone number
• Residential address and postcode
• Payment information, including card details and bank account data
• Identity verification documents (passport, driving licence, utility bill)

2.2 Data Collected Automatically

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and interaction patterns
• Cookies and similar tracking technologies

3. Legal Basis for Processing

Lucky Mister Login processes your personal data on one or more of the following legal grounds:

• Contractual necessity — processing required to provide our services and manage your account
• Legal obligation — compliance with Anti-Money Laundering (AML) regulations, responsible gambling requirements, and licensing conditions set by the UK Gambling Commission
• Legitimate interests — fraud prevention, security monitoring, and service improvement
• Consent — where you have explicitly agreed to specific forms of processing, such as marketing communications

4. How We Use Your Data

Personal data collected by Lucky Mister Login is used for the following purposes:

• Verifying your identity and age in accordance with UK gambling law
• Processing deposits, withdrawals, and other financial transactions
• Monitoring account activity for signs of problem gambling and enforcing self-exclusion tools
• Investigating and resolving disputes or complaints
• Sending service-related notifications and account updates
• Conducting internal analytics to improve platform functionality
• Fulfilling regulatory reporting obligations to relevant authorities

We do not use your data for automated decision-making that produces significant legal effects without human review.

5. Data Sharing and Disclosure

Lucky Mister Login does not sell personal data to third parties. We may share data under the following circumstances:

• With payment processors to complete financial transactions
• With identity verification and fraud prevention services
• With regulatory bodies, including the UK Gambling Commission, when legally required
• With IT service providers and hosting partners operating under strict data processing agreements
• In the event of a corporate restructure, merger, or acquisition, subject to equivalent data protection standards

All third parties who process data on our behalf are contractually bound to handle it securely and solely for the purposes we specify.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. In practice:

• Account data is retained for a minimum of five years following account closure, as required by AML legislation
• Financial transaction records are kept for six years in accordance with HMRC requirements
• Marketing preferences and consent records are stored until you withdraw consent

Upon expiry of the applicable retention period, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you hold the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion, subject to legal retention obligations
• Right to restriction — request that we limit processing in certain circumstances
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or direct marketing

To exercise any of these rights, submit a request through the account settings section or contact our support team directly.

8. Cookies

Lucky Mister Login uses cookies to maintain session security, remember user preferences, and gather anonymised usage statistics. You may manage cookie preferences through your browser settings or via our cookie consent tool. Disabling certain cookies may affect the functionality of our services.

9. Data Security

We apply technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or loss. These include encryption of data in transit and at rest, access controls, and regular security assessments. No transmission over the internet can be guaranteed entirely secure; however, we take all reasonable steps to mitigate risk.

10. Changes to This Policy

Lucky Mister Login reserves the right to update this Privacy Policy periodically. Material changes will be communicated via email or through a notice on your account dashboard. Continued use of our services following notification constitutes acceptance of the revised policy.